Privacy Policy

This Privacy Policy explains how Spartan Software Solutions ("Spartan," "we," "us," or "our") collects, uses, stores, and protects information when you access our websites, software, hosted services, support systems, or other products.

1. Information We Collect

Depending on the services you use, we may process limited information such as:

• Email address.
• Username or account identifier.
• Discord account information provided through authentication.
• License and subscription information.
• Product access information.
• Support communications.
• Basic technical, security, and diagnostic information.
• Authentication and account-security information.

We aim to collect only information reasonably necessary to operate, secure, support, and improve our services.

2. Payment Data & Purchases

Payments may be processed by third-party payment providers such as Stripe.

Spartan Software Solutions does not normally receive or store your complete payment-card number, CVV, or full banking credentials.

Our payment processor may provide us with limited transaction information necessary to manage purchases, such as:

• Customer name.
• Billing email.
• Transaction identifiers.
• Purchase amount.
• Payment status.
• Subscription status.
• Limited payment-method details, such as card brand and last four digits.

Payment processors handle payment information according to their own privacy and security policies.

3. Discord Authentication

Where Discord authentication is available, we may receive limited account information authorized through the authentication process, such as your Discord user ID, username, or other information necessary to connect your Spartan account.

We do not receive your Discord password.

4. Support Tickets

When you contact support, we may retain the information you voluntarily provide, including messages, screenshots, logs, attachments, configuration information, and technical details necessary to investigate your request.

Please do not submit passwords, payment-card numbers, authentication tokens, private keys, or other highly sensitive information through support tickets.

5. Cookies & Local Storage

Our websites and applications may use cookies, browser storage, session storage, or similar technologies to:

• Keep users signed in.
• Maintain sessions.
• Remember preferences.
• Improve security.
• Prevent abuse.
• Maintain application functionality.

Where legally required, consent mechanisms may be provided for non-essential cookies.

6. Security & Error Logging

Our systems may automatically collect limited technical information for security, diagnostics, and reliability purposes.

This may include:

• IP addresses.
• Browser or application information.
• Request timestamps.
• Error reports.
• Server logs.
• Authentication attempts.
• Basic device or operating-system information.
• License-validation activity.

We use this information to troubleshoot errors, prevent abuse, investigate security incidents, and maintain service reliability.

7. Emails, Password Resets & Two-Factor Authentication

We may use your email address to provide important account-related communications, including:

• Account verification.
• Password resets.
• Two-factor authentication or security codes.
• Purchase confirmations.
• Billing notifications.
• Subscription information.
• Important security alerts.
• Material service or policy notifications.

Transactional and security-related communications may be necessary to operate your account.

8. Sensitive Information

Spartan Software Solutions does not intentionally request or collect highly sensitive personal information unless it is genuinely necessary for a specific service or legally required.

Customers should not provide passwords, complete payment-card information, government identification numbers, private authentication tokens, or other unnecessary sensitive information through our support or community systems.

We do not sell personal information.

9. How We Use Information

Information collected through our services may be used to:

• Create and maintain accounts.
• Authenticate users.
• Process and verify purchases.
• Manage licenses and subscriptions.
• Operate hosted services.
• Provide customer support.
• Detect fraud and abuse.
• Maintain security.
• Diagnose technical problems.
• Send essential account communications.
• Comply with applicable legal obligations.

10. Sharing of Information

We do not sell customer personal information.

Information may be shared with service providers when reasonably necessary to operate our business, including payment processors, infrastructure providers, email providers, authentication services, security providers, and other vendors supporting our services.

We may also disclose information where required by applicable law, legal process, or when reasonably necessary to protect our services, customers, or legal rights.

11. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including maintaining accounts, licenses, transaction records, security logs, support history, and legal or accounting obligations.

Retention periods may vary depending on the type of information and applicable requirements.

Information may be deleted, anonymized, or securely archived when it is no longer reasonably necessary.

12. Data Security

We use reasonable administrative and technical measures designed to protect information against unauthorized access, loss, misuse, or disclosure.

However, no internet-connected system can guarantee absolute security.

Customers are responsible for protecting their passwords, authentication credentials, Discord accounts, two-factor authentication methods, and devices.

13. Customer Privacy Rights

Depending on where you live, applicable law may provide rights regarding your personal information, including the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of eligible information.
• Information regarding how your data is processed.
• Other rights provided by applicable privacy law.

Certain information may need to be retained for legitimate security, transaction, fraud-prevention, accounting, or legal purposes even after an account is closed.

Privacy requests may be submitted through our official support or contact channels.

14. Minors' Information

Our products and services are not intended for individuals under 18 years of age.

We do not knowingly seek to collect unnecessary personal information from children.

Individuals under 18 should not independently create paid accounts or purchase our services. Where use by a minor is permitted by applicable law, a parent or legal guardian should be involved.

We strongly recommend that anyone under 16 not access or use our services without the knowledge, consent, and supervision of a parent or legal guardian.

If we learn that personal information from a child has been collected in circumstances where applicable law requires its removal, we will take reasonable steps to address the information.

15. Third-Party Services

Our services may contain integrations with or links to third-party platforms.

Those services operate under their own privacy policies and practices. Spartan Software Solutions is not responsible for how independent third parties collect or process information outside our control.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our products, technology, legal obligations, or business practices change.

The updated version will include a revised effective or "Last Updated" date. Where legally required, additional notice will be provided for material changes.

17. Contact

Questions, concerns, or privacy requests should be submitted through an official Spartan Software Solutions support or contact channel.