Refund & Cancellation Policy

This Refund & Cancellation Policy applies to purchases made from Spartan Software Solutions.

Payments and refunds are processed through our designated payment processor, currently Stripe, when applicable. Refund eligibility itself is determined according to this policy and applicable law.

1. One-Time Purchases

Refund requests for one-time purchase products are considered case-by-case and are not automatically guaranteed.

Refund requests must generally be submitted within 7 calendar days of the original purchase date.

A customer must provide a reasonable explanation and, when applicable, supporting information allowing us to investigate the issue.

Circumstances that may qualify for a refund include:

• Excessive or unexpected Spartan-controlled server downtime that substantially prevents use of the purchased product.
• A verified compatibility issue for which no reasonable support solution, configuration change, workaround, or planned update is available.
• A significant reproducible bug that materially affects the usability or performance of the product.
• A material technical problem that our support team is unable to reasonably resolve.
• A substantial failure by us to provide a product or service as represented at the time of purchase.

Approval remains subject to review and applicable law.

2. Reasons Generally Not Eligible for Refund

The following reasons generally do not qualify for a refund:

• "I don't like it."
• "My community doesn't like it."
• "I changed my mind."
• "I don't know how to configure it."
• "I no longer need it."
• "It didn't meet my personal expectations."
• Financial difficulties after purchasing.
• Failure to read the product description or documentation.
• Failure to verify clearly disclosed system requirements or compatibility.
• Issues caused by unsupported modifications or third-party software outside our control.

These examples are not exhaustive.

3. Try Before You Buy

Customers are responsible for making a reasonable effort to determine whether a product is suitable before purchasing.

Where demonstrations, trials, documentation, compatibility information, screenshots, videos, or support channels are available, we strongly encourage customers to try before they buy and ask questions before completing a purchase.

If you are uncertain whether a product supports your server, framework, configuration, platform, integration, or intended use, contact us before purchasing.

A misunderstanding of clearly disclosed functionality or limitations does not automatically qualify a purchase for a refund.

4. Subscription Services

Payments for subscription-based services are generally non-refundable once a billing period begins, except where required by applicable law or where we determine that exceptional circumstances justify a refund or credit.

Customers may cancel eligible subscriptions at any time.

After cancellation, access will normally remain available until the end of the already-paid billing period.

We do not charge cancellation penalties merely for canceling a standard subscription.

5. Hosted Service Credits

If a subscription relies on Spartan-hosted infrastructure and that infrastructure experiences unusually severe service degradation, we may provide a service credit at our discretion.

Examples may include:

• Excessive downtime during normal peak usage periods.
• An extended period during which the hosted service is substantially unusable.
• Repeated Spartan-controlled infrastructure failures materially affecting service availability.

Normal maintenance, brief interruptions, customer-side problems, unsupported configurations, and third-party outages generally do not qualify.

Depending on the severity and duration of the disruption, we may provide a service credit or, in exceptional circumstances, a partial refund.

6. Refund Request Investigation

We may request information reasonably necessary to investigate a refund request, including:

• Error messages.
• Logs.
• Screenshots or recordings.
• Configuration information.
• Steps required to reproduce an issue.
• Relevant support-ticket history.

Failure to reasonably cooperate with troubleshooting may affect our ability to determine whether a technical refund request qualifies.

7. Chargebacks & Payment Disputes

A chargeback or payment dispute escalates a transaction outside our normal internal refund process to the applicable payment processor, card network, bank, or financial institution.

When a dispute is filed, both parties may be required to provide evidence regarding the transaction, authorization, delivery of services, product access, communications, and applicable policies.

Because a disputed transaction places payment authorization and ownership of the transaction under review, we may temporarily suspend the products, licenses, hosting, or services associated with the disputed payment while the dispute remains unresolved.

Customers should contact Spartan Software Solutions first when reasonably possible so that we have an opportunity to investigate and resolve legitimate billing or technical concerns.

Fraudulent, abusive, intentionally misleading, or repeated bad-faith payment disputes may result in:

• Permanent termination of the associated account.
• Revocation of licenses associated with disputed payments.
• Termination of hosted services.
• Denial of future purchases.
• Removal from Spartan-managed forums or community platforms.
• Termination of continued support.

Nothing in this policy is intended to prevent a customer from exercising legitimate rights available through their bank, payment provider, card network, or applicable consumer-protection law.

8. Fraudulent Transactions

If you believe a transaction was genuinely unauthorized or fraudulent, contact your financial institution and notify us as soon as reasonably possible.

We may suspend affected accounts while investigating suspected fraud to protect both the legitimate payment holder and our services.

9. Refund Processing

Approved refunds are returned through the applicable payment method or payment processor whenever reasonably possible.

Once issued by Spartan Software Solutions, the time required for funds to appear in your account is controlled by the payment processor and your financial institution.

10. Policy Changes

We may update this Refund Policy periodically. Changes apply prospectively except where otherwise required by law.

Purchases remain subject to any mandatory consumer rights that cannot legally be waived.